Privacy Policy
Last updated: January 18, 2026
1. Introduction
Welcome to Carzool ("Company," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp-based roadside assistance platform and website (collectively, the "Platform").
By using our Platform, you consent to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We collect information that you provide directly to us and information collected automatically when you use our Platform.
Information You Provide
- Contact Information: Phone number (via WhatsApp), name
- Vehicle Information: Make, model, year, license plate, and vehicle condition
- Location Data: GPS coordinates or address when requesting services
- Service Requests: Details about the assistance you need
- Communications: Messages exchanged through our WhatsApp service
Information Collected Automatically
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: How you interact with our Platform
- Log Data: IP address, browser type, pages visited, time and date of visits
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Connect you with service providers in your area
- Process and fulfill your service requests
- Communicate with you about services, updates, and support
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations
4. Information Sharing
We may share your information in the following circumstances:
- With Service Providers: We share your location, vehicle information, and contact details with providers who may fulfill your service request
- With Third-Party Service Providers: We use services like WhatsApp (Meta), cloud hosting, and analytics that may process your data
- For Legal Purposes: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. Service request history and communications may be retained for quality assurance, dispute resolution, and legal compliance purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Opt-Out: Opt out of certain data processing activities
To exercise these rights, please contact us at the email address provided below.
8. Third-Party Services
Our Platform integrates with third-party services, including:
- WhatsApp (Meta): For messaging and communication
- Google Maps: For location services and geocoding
- Payment Processors: For processing payments (handled directly by providers)
These services have their own privacy policies, and we encourage you to review them.
9. Children's Privacy
Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Platform after any changes constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Carzool
Email: [email protected]